Frequently Asked Questions
Why do I receive a notification “Crowdfunding is not shipping”? So am I guaranteed with shipping?
This is just a default disclaimer of all the crowdfunding platforms. We have officially entered the production stage. We will deliver on time and update production and shipment progress in real-time.
Is the Mango Power Union available in my country?
The Mango Power Union will be available for purchase in the USA, Canada, UK, EU, Australia, and Japan. If you are not located in any of these countries, we will not be able to ship the Mango Power Union to you. Based on information from our logistics partners, they are unable to ship the Mango Power Union to other countries and regions. We are still looking for more flexible delivery options, and we will let you know once there are any updates.
When will the product be shipped?
The first batch will be sent to the US warehouse from late December, while the rest batches will start shipping from January. We will keep you updated on the detailed shipping status and share with you the freight number. Please note that you will only receive the tracking number after the products arrive at the local warehouses. The time-to-delivery will vary depending on which batch you are in, your delivery address, and the speed of local couriers.
How much is the shipping fee? Is the customs fee included?
The product is overweight and the shipping fee exceeds our expectations. We will cover most of the costs to send you the machine, but we will still have to charge you a small amount for customs fees and shipping fees depending on the items ordered and the availability of local delivery services. Feel free to email us at firstname.lastname@example.org if you have any questions. Shipping Fee & Customs Fee Link: https://docs.google.com/spreadsheets/d/1Q6c8rMJJ6ycuD7UH2XzwHNNyWrXHoTwYbYDDMOI5RFY/edit#gid=0
When and how can I check my tracking number?
You’ll be able to check the tracking number as soon as we send out the package. *Please note that the exact delivery time will vary depending on your shipping address and the couriers.
What is the warranty of the Mango Power Union?
The Mango Power Union is covered under a 3-year warranty; all accessories sold during crowdfunding are covered under a 1-year warranty. Please email us at email@example.com if you have any inquiries.
What’s the refund/ return policy?
The refund will not be allowed during the time of shipment. Within 30 days of delivery, Mango Power team offers a full refund if you do not enjoy using it. Please email us at firstname.lastname@example.org for further details.
How to buy more than one unit? How can I buy the add-ons?
1. Choose your Mango Power Union perk. You will have the option to grab the add-ons on the next page before check-out.
2. If you have already contributed to a perk and want to get more items, you can always contribute a new perk again and fill in the same shipping address. We will bundle your orders and ship them to you together.
3. If you would like to purchase more than two units, please contact us at email@example.com. We will attend to your request privately.
How can I get in contact with you?
For individual inquiries, you may also email us at firstname.lastname@example.org. Our customer service team will reply as soon as possible.
Where can I find the full specifications?
Please refer to the google sheet for complete, updated specifications based on the latest information from our product development team.