FAQs
Mango Power guarantees that the Mango Power E device meets all meets US and International Safety and EMI Standards, and it comes with a five-year warranty. Please feel free to contact our support team at support@mangopower.com at any time to get immediate assistance.
The Ingress Protection Rating(IP Rating) of the Mango Power E device is IP21. This provides the device with protection against falling water droplets, condensation, and objects that are greater than 1 or 2 inches (12.5mm) in diameter.
Simply tap the Mango Power logo on the touchscreen to find the serial number, software version, and more device information.
· Press the AC or DC on the touchscreen to activate the power supply.
· Then simply choose the outlet required for the device you need to power.
You may expand the device's power capacity to 7066Wh by adding one Mango Power E Battery. With the addition of two bundles (Mango Power E + the Mango Power battery), the capacity will reach up to 14kWh.
50/60Hz
The battery percentage could reach 80% in 1 hour with Mango Power E fast charging cable recharging and 100% in 1.5 hours. (30A fast charging cable is needed. Please be noticed that the setting of Max AC Input Current should be set to 30A.)
The Mango Power App allows you to control your device remotely intelligently and gives you complete peace of mind wherever you are.
First, switch on the Mango Power E device.
Download
Mango Power APP, then sign up & log in to your Mango Power account.
You'll enter the Mango Power homepage. Press "Add Device" icon.
The device can be added manually or via Bluetooth scanning.
After adding your Mango Power E device, you'll be prompted to configure the network.
Press OK to enter the network configuration page, then enter your Wi-Fi name & password.
Press "Start Configuration" for the connection to be made.
Once the connection is complete, your device will be successfully paired!
There are four input charging methods to choose from:
Grid Charging (3300W Max)
Solar Panel
[2000W Max (60V-150V)]
EV Charger (Adapter needed, 3300W Max)
Generator (3000W Max)
Yes, the Mango Power E device is protected from an EMP Burst.
Yes, if the device's backup mode is enabled.
Yes, to maximize the output of your Mango Power E solar panel system, you can increase the rated power from the standard 2kW to 2.4kW or 3kW. However, please ensure that the open- circuit voltage does not exceed 150 volts.
For a 2.4kW system with 200W panels:
- Use a 3S4P (3 series, 4 parallel) configuration: Connect three panels in series, then connect four sets of these series groups in parallel.
For a 3kW system with 200W panels:
- Use a 3S5P (3 series, 5 parallel) configuration: Connect three panels in series, then connect five sets of these series groups in parallel.
Both configurations will help increase the output power while keeping the open-circuit voltage within safe limits.
No, the Mango Power E cannot charge the grid as the device is not equipped with a grid- connected function.
Yes, standalone batteries with a capacity rating of 3-kilowatt hours (kWh) and more may also be eligible from January 1, 2022. However, please consult your tax advisor to determine if the energy storage device is eligible in your particular situation.
This is just a default disclaimer of all the crowdfunding platforms. We have officially entered the production stage. We will deliver on time and update production and shipment progress in real-time.
The Mango Power Union will be available for purchase in the USA, Canada, UK, EU, Australia, and Japan. If you are not located in any of these countries, we will not be able to ship the Mango Power Union to you. Based on information from our logistics partners, they are unable to ship the Mango Power Union to other countries and regions. We are still looking for more flexible delivery options, and we will let you know once there are any updates.
The first batch will be sent to the US warehouse from late December, while the rest batches will start shipping from January. We will keep you updated on the detailed shipping status and share with you the freight number. Please note that you will only receive the tracking number after the products arrive at the local warehouses. The time-to-delivery will vary depending on which batch you are in, your delivery address, and the speed of local couriers.
The product is overweight and the shipping fee exceeds our expectations. We will cover most of the costs to send you the machine, but we will still have to charge you a small amount for customs fees and shipping fees depending on the items ordered and the availability of local delivery services. Feel free to email us at service@mangopower.com if you have any questions. Shipping Fee & Customs Fee Link
You'll be able to check the tracking number as soon as we send out the package. *Please note that the exact delivery time will vary depending on your shipping address and the couriers.
The Mango Power Union is covered under a 3-year warranty; all accessories sold during crowdfunding are covered under a 1-year warranty. Please email us at service@mangopower.com if you have any inquiries.
The refund will not be allowed during the time of shipment. Within 30 days of delivery, Mango Power team offers a full refund if you do not enjoy using it. Please email us at service@mangopower.com for further details.
1. Choose your Mango Power Union perk. You will have the option to grab the add-ons on the next page before check-out.2. If you have already contributed to a perk and want to get more items, you can always contribute a new perk again and fill in the same shipping address. We will bundle your orders and ship them to you together. 3. If you would like to purchase more than two units, please contact us at service@mangopower.com. We will attend to your request privately.
For individual inquiries, you may also email us at service@mangopower.com. Our customer service team will reply as soon as possible.
Please refer to the google sheet for complete, updated specifications based on the latest information from our product development team.
Welcome to the future of energy security – Mango Power Union, the world’s first 2-in-1 detachable home power station with a supercharged 6,900Wh capacity (4,350W output) battery. It can tackle surges up to 6600W from power tools, refrigerators, air conditioners, and other home appliances. The Mango battery efficiency is 95%, with 7000 full charge cycles. Meanwhile, its one-of-a-kind 2,300Wh/2,350W detachable section can be taken outside. So you can bring reliable power anywhere you go.
The Mango Power Union has a robust 6,900Wh/4,350W capacity, expandable up to 69,000Wh/43,500W (with 10 units). With the Mango Power Union, you're covered in any situation. It meets the industry gold standard.
The smaller module, Mango Power Move, comes packed with an impressive 2,350W output power and 2,300Wh capacity, designed to be carried around wherever you need power.
The Mango Power Union has different versions and takes an input voltage of 100-240V. We will be providing country-specific versions of machines for backers in the US, Canada, Australia, EU, and Japan according to your shipping address. Backers in the UK will receive the EU version machine.
Mango Power Union can be recharged from 0 to 80% within 1.5 hours, and it will be fully recharged in 2.5 hours. With 95% transfer efficiency, Mango Power helps reduce your energy bill and carbon footprint while keeping you prepared for power outages.
The Mango Power Union is suitable for RV use. It is equipped with a 120V/30A plug (3300W output) that plugs into most RVs. It is also safe for use on the road and has received certification for being safe to use and transport according to US, EU, and Japan standards.
Yes. You can connect up to 10 devices in parallel*. The output increases proportionately with the number of units. Have the flexibility you want when planning your home electrical system. With more MP Union units, customize your own power hub to backup your home as needed. \n*To connect 3 Mango Power Union units in parallel, you will need 1 mPanel Smart. For the full 40kW, you will need 10 Mango Power Union units and 4 mPanel Smart units to connect them in parallel.
According to the latest information, we will start shipping in batches in end-March and all machines will be ready by end-April. We will keep you updated on the detailed shipping status and share with you the freight number. Please note that you will only receive the tracking number after the products arrive at the local warehouses. The time-to-delivery will vary depending on which batch you are in, your delivery address, and the speed of local couriers. First come first served.
