FAQs
Mango Power guarantees that the Mango Power E device meets all meets US and International Safety and EMI Standards, and it comes with a five-year warranty. Please feel free to contact our support team at support@mangopower.com at any time to get immediate assistance.
The Ingress Protection Rating(IP Rating) of the Mango Power E device is IP21. This provides the device with protection against falling water droplets, condensation, and objects that are greater than 1 or 2 inches (12.5mm) in diameter.
Simply tap the Mango Power logo on the touchscreen to find the serial number, software version, and more device information.
· Press the AC or DC on the touchscreen to activate the power supply.
· Then simply choose the outlet required for the device you need to power.
You may expand the device's power capacity to 7066Wh by adding one Mango Power E Battery. With the addition of two bundles (Mango Power E + the Mango Power battery), the capacity will reach up to 14kWh.
50/60Hz
The battery percentage could reach 80% in 1 hour with Mango Power E fast charging cable recharging and 100% in 1.5 hours. (30A fast charging cable is needed. Please be noticed that the setting of Max AC Input Current should be set to 30A.)
The Mango Power App allows you to control your device remotely intelligently and gives you complete peace of mind wherever you are.
First, switch on the Mango Power E device.
Download Mango Power APP, then sign up & log in to your Mango Power account.
You'll enter the Mango Power homepage. Press "Add Device" icon.
The device can be added manually or via Bluetooth scanning.
After adding your Mango Power E device, you'll be prompted to configure the network.
Press OK to enter the network configuration page, then enter your Wi-Fi name & password.
Press "Start Configuration" for the connection to be made.
Once the connection is complete, your device will be successfully paired!
There are four input charging methods to choose from:
Grid Charging (3300W Max)
Solar Panel [2000W Max (60V-150V)]
EV Charger (Adapter needed, 3300W Max)
Generator (3000W Max)
Yes, the Mango Power E device is protected from an EMP Burst.
Yes, if the device's backup mode is enabled.
Yes, to maximize the output of your Mango Power E solar panel system, you can increase the rated power from the standard 2kW to 2.4kW or 3kW. However, please ensure that the open- circuit voltage does not exceed 150 volts.
For a 2.4kW system with 200W panels:
- Use a 3S4P (3 series, 4 parallel) configuration: Connect three panels in series, then connect four sets of these series groups in parallel.
For a 3kW system with 200W panels:
- Use a 3S5P (3 series, 5 parallel) configuration: Connect three panels in series, then connect five sets of these series groups in parallel.
Both configurations will help increase the output power while keeping the open-circuit voltage within safe limits.
No, the Mango Power E cannot charge the grid as the device is not equipped with a grid- connected function.
This is just a default disclaimer of all the crowdfunding platforms. We have officially entered the production stage. We will deliver on time and update production and shipment progress in real-time.
The Mango Power Union will be available for purchase in the USA, Canada, UK, EU, Australia, and Japan. If you are not located in any of these countries, we will not be able to ship the Mango Power Union to you. Based on information from our logistics partners, they are unable to ship the Mango Power Union to other countries and regions. We are still looking for more flexible delivery options, and we will let you know once there are any updates.
The first batch will be sent to the US warehouse from late December, while the rest batches will start shipping from January. We will keep you updated on the detailed shipping status and share with you the freight number. Please note that you will only receive the tracking number after the products arrive at the local warehouses. The time-to-delivery will vary depending on which batch you are in, your delivery address, and the speed of local couriers.
The product is overweight and the shipping fee exceeds our expectations. We will cover most of the costs to send you the machine, but we will still have to charge you a small amount for customs fees and shipping fees depending on the items ordered and the availability of local delivery services. Feel free to email us at service@mangopower.com if you have any questions. Shipping Fee & Customs Fee Link
You'll be able to check the tracking number as soon as we send out the package. *Please note that the exact delivery time will vary depending on your shipping address and the couriers.
The Mango Power Union is covered under a 3-year warranty; all accessories sold during crowdfunding are covered under a 1-year warranty. Please email us at service@mangopower.com if you have any inquiries.
The refund will not be allowed during the time of shipment. Within 30 days of delivery, Mango Power team offers a full refund if you do not enjoy using it. Please email us at service@mangopower.com for further details.
1. Choose your Mango Power Union perk. You will have the option to grab the add-ons on the next page before check-out.2. If you have already contributed to a perk and want to get more items, you can always contribute a new perk again and fill in the same shipping address. We will bundle your orders and ship them to you together. 3. If you would like to purchase more than two units, please contact us at service@mangopower.com. We will attend to your request privately.
For individual inquiries, you may also email us at service@mangopower.com. Our customer service team will reply as soon as possible.
Please refer to the google sheet for complete, updated specifications based on the latest information from our product development team.
Welcome to the future of energy security – Mango Power Union, the world's first 2-in-1 detachable home power station with a supercharged 6,900Wh capacity (4,350W output) battery. It can tackle surges up to 6600W from power tools, refrigerators, air conditioners, and other home appliances. The Mango battery efficiency is 95%, with 7000 full charge cycles. Meanwhile, its one-of-a-kind 2,300Wh/2,350W detachable section can be taken outside. So you can bring reliable power anywhere you go.
The Mango Power Union has a robust 6,900Wh/4,350W capacity, expandable up to 69,000Wh/43,500W (with 10 units). With the Mango Power Union, you're covered in any situation. It meets the industry gold standard.
The smaller module, Mango Power Move, comes packed with an impressive 2,350W output power and 2,300Wh capacity, designed to be carried around wherever you need power.
The Mango Power Union has different versions and takes an input voltage of 100-240V. We will be providing country-specific versions of machines for backers in the US, Canada, Australia, EU, and Japan according to your shipping address. Backers in the UK will receive the EU version machine.
Mango Power Union can be recharged from 0 to 80% within 1.5 hours, and it will be fully recharged in 2.5 hours. With 95% transfer efficiency, Mango Power helps reduce your energy bill and carbon footprint while keeping you prepared for power outages.
The Mango Power Union is suitable for RV use. It is equipped with a 120V/30A plug (3300W output) that plugs into most RVs. It is also safe for use on the road and has received certification for being safe to use and transport according to US, EU, and Japan standards.
Yes. You can connect up to 10 devices in parallel*. The output increases proportionately with the number of units. Have the flexibility you want when planning your home electrical system. With more MP Union units, customize your own power hub to backup your home as needed. \n*To connect 3 Mango Power Union units in parallel, you will need 1 mPanel Smart. For the full 40kW, you will need 10 Mango Power Union units and 4 mPanel Smart units to connect them in parallel.
According to the latest information, we will start shipping in batches in end-March and all machines will be ready by end-April. We will keep you updated on the detailed shipping status and share with you the freight number. Please note that you will only receive the tracking number after the products arrive at the local warehouses. The time-to-delivery will vary depending on which batch you are in, your delivery address, and the speed of local couriers. First come first served.
Yes. This system is designed from the ground up for safe plug-in operation:
- DC voltage is always below 60V
- No high-voltage DC bus
- No DC arc risk
- Built-in anti-islanding protection
The system automatically disconnects when grid conditions are abnormal.
The system architecture aligns with NEC safety principles, including:
- Low-voltage DC operation
- Rapid Shutdown functionality
- Component-level grid connection
- Anti-islanding protection
Local permitting or notification requirements depend on your Authority Having Jurisdiction (AHJ).
Unlike conventional rooftop systems, this kit:
- Operates at low DC voltage
- Does not require roof penetration
- Professional installation is not required in many cases. However, local permitting or inspection requirements may vary depending on your Authority Having Jurisdiction (AHJ)
- Can be moved or expanded
- Is designed for simple, low-risk residential use
It is ideal for first-time solar users and professional installation is not required.
Higher energy yield comes from:
- Module-level MPPT
- Ultra-low start-up voltage (22V)
- No PID degradation
- Independent operation of each panel
Annual energy production can be 5–30% higher than traditional string-based systems.
System:
- 4 × 300W solar panels
- 4 × 280W microinverters
- Total solar power: 1200W (1.2 kW)
Under good weather:
- 5 peak sun hours → ~6 kWh per day
Simple calculation:Daily kWh = 1.2 × Peak Sun Hours
Yes, but we provide an optional anti-backflow current meter Mango Power Smart Gateway Lite. For regions where an anti-backflow current function is not required, the anti-backflow meter Mango Power Smart Gateway Lite does not need to be installed.
The standard offering is sold as a four-panel (1200W) kit to ensure optimal performance and compliance with plug-in solar guidelines.
Utah: Grid connection ispermit-exempt; no approval or license application is needed. Users in these two states may install the system on their own.Other states: Please consult your local authority and install in full compliance with local regulations and requirements.
The system can be installed in many locations, including:
- Balconies
- Backyards
- Patios
- Flat roofs
- Carports
- Ground-mounted setups
Any location with sufficient sunlight and an outlet is suitable.
Absolutely. This is a plug-and-play balcony solar system with no professional installation needed. It is easy to remove and take with you when moving, and supports self-installation.
No. Each panel operates independently, so shading on one module does not reduce the output of the others.
You need to first download the Mango Power APP, complete the registration, bind your microinverter to the APP, and connect to WIFI. Then you can see the power generated by Plug-in Solar in real time.
Yes. The microinverter is rated IP68 and can operate reliably in harsh outdoor environments, including heavy rain and high humidity.
Only the affected module needs to be replaced. The rest of the system continues operating normally, minimizing downtime and maintenance cost.
The Mango Power S Pro is rated at 240V 500W. However, due to firmware adjustments made for compatibility with the PIPV product in 120V application scenarios, the PIPV version is configured to output 120V at 280W.
If you need to restore it back to the 240V 500W configuration, please contact customer support at support@mangopower.com.
No. The Mango Power S/S Pro microinverter includes certified anti-islanding protection. If the outlet loses grid power—whether due to a breaker being turned off, the plug being removed, or a utility outage—the inverter immediately stops exporting power. When grid power is restored, it verifies that voltage and frequency are within specification, synchronizes with the utility, and only then resumes operation. It cannot energize a de-energized circuit on its own.
Yes, the MANGO POWER S series microinverters certified meet CA Rule 21(UL 1741-SA), IEEE 1547:2018(UL 1741-SB) and CSA C22.2
The system architecture aligns with NEC safety principles, including:
- Low-voltage DC operation
- Rapid Shutdown functionality
- Component-level grid connection
- Anti-islanding protection
Local permitting or notification requirements depend on your Authority Having Jurisdiction (AHJ)
Our Mango Power S Pro microinverter products come with an ultra-long 25-year warranty, providing solid protection for your long-term usage rights.
The CEC conversion efficiency of the Mango Power S microinverter is as high as 97%. Conversion efficiency directly determines the power generation: for every 1% increase in efficiency, the annual power generation can increase by about 0.8%. At the same time, it is equipped with an independent MPPT tracking function (tracking efficiency ≥99.9%), which can avoid the power generation loss of the entire system when a single solar panel is shaded. Compared with string inverters, the power generation can be increased by 5%-15%, which is especially suitable for roof installation scenarios with multiple shading and multiple orientations in the US.
It depends on the open-circuit voltage of the solar panel. The MPPT voltage range (V) of the microinverter is 16-60V.
We recommend that the ratio be between 1.2 and 1.5 depending on your solar project.
The low-voltage single-stage architecture enables the use of a high-performance plastic enclosure that offers:
- Natural electrical insulation
- Corrosion resistance
- Reduced weight
- Improved suitability for plug-in residential environments
This is a design choice based on safety and durability, not cost reduction.
Yes. The system has an IP68 outdoor rating for high stability and reliability. It uses weather-resistant composite housing and full potting sealing technology to achieve true IP68 protection.In simple terms, it can operate normally even when submerged in water.
Since the microinverter is a grid-tie product, it will not be able to supply power to the home during a power outage. If your home is equipped with an ESS (Energy Storage System), it can continue to operate even during a power outage.
No. The microinverter case uses high-insulation material with electrical isolation and active monitoring, ensuring safe isolation between accessible parts and internal circuits. No extra grounding is required.
Yes. Each panel and microinverter operates independently, allowing modular expansion without affecting existing units.
No. The Mango Power S/S Pro microinverter includes certified anti-islanding protection. If the outlet loses grid power—whether due to a breaker being turned off, the plug being removed, or a utility outage—the inverter immediately stops exporting power. When grid power is restored, it verifies that voltage and frequency are within specification, synchronizes with the utility, and only then resumes operation. It cannot energize a de-energized circuit on its own.
The Mango Power S Pro is rated at 240V 500W. However, due to firmware adjustments made for compatibility with the PIPV product in 120V application scenarios, the PIPV version is configured to output 120V at 280W.
If you need to restore it back to the 240V 500W configuration, please contact customer support at support@mangopower.com.
No DIP switch adjustment, manual configuration or teardown is needed. After official OTA or kit upgrade, the unit auto-detects 120V/240V input and matches the correct power profile automatically.
After OTA activation or official kit upgrade, a licensed electrician is required to complete 240V wiring per NEC and local electrical codes for stable 500W full-power operation.
Yes. It supports all third-party PV modules with DC voltage and current within the unit’s MPPT operating range. Compatibility remains consistent for both 120V and upgraded 240V modes.
No. It is standard factory power-limiting design for 120V grid compliance. Full 500W performance is only available via official OTA upgrade or authentic 240V kit installation. If you experience extremely low power, circuit tripping or overheating, please check panel shading & wiring or contact technical support.
120V plug-and-play installation must follow local US plug-in solar compliance rules. 240V hardwired full-power grid-tie systems must comply with local utility policies and NEC standards, and complete required registration & inspection.
