RETURN & WARRANTY POLICY
We stand behind the quality of our products. It's part of our worry-free shopping policy.
30-DAY RETURN POLICY
We offer a 30-day hassle-free money back guarantee. This only applies to product purchased directly from www.mangopower.com. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
Please note-30-Day money back guarantee not applicable on used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders cannot be refunded during transportation.
Valid Proof of Purchase
- Order number of purchases made through Mango direct.
- Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to)
- Contact firstname.lastname@example.org for a Return Merchandise Authorization (RMA) Number. Mango Power will not accept returned items without prior authorization and RMA.
- Write the RMA number on the shipping label outside the package.
*RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse.
- Mango Power will repair/replace any faulty products during the warranty period. A replacement resumes the warranty period left of the original order.
- We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.
Shipping costs should be paid by customer in the following situations:
- Returning products without any proven defect.
- Warranty claims on items taken outside the original country of purchase
- Returning items claimed to have defects but found to be in proper functioning status by Mango.
- Costs related toun authorized returns (any returns made outside of the approved warranty process)
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
All the mango power products enjoy 1 year warranty. If you have any product issues within 1 year, please contact us though firstname.lastname@example.org and our customer service will guide you to find a solution.
How to claim warranty?
Feel free to contact our customer service team at email@example.com.